Terms and Conditions

1. About Witzo

Witzo is an AI chat agent platform that allows businesses to train and deploy AI assistants using their website content and documents.

The platform enables businesses to:

• Train AI on website pages and documents
• Embed an AI chat widget on their website
• Automate responses to visitor questions
• Capture leads and monitor conversations through the dashboard

2. Account Registration

To use certain features of the platform, you must create an account.

You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account

If you believe your account has been compromised, you must notify us immediately.

3. Acceptable Use

You agree not to use the Witzo platform to:

• Engage in unlawful activities
• Distribute harmful, abusive, or misleading content
• Attempt unauthorized access to systems or data
• Interfere with the functionality of the platform
• Use the service for spam, fraud, or malicious activities

We reserve the right to suspend or terminate accounts that violate these rules.

4. Subscription Plans and Billing

Witzo offers both free and paid subscription plans with different usage limits and capabilities.

Paid subscriptions may include additional features such as:

• Increased usage limits
• Additional data sources
• Advanced customization
• Analytics and lead tracking features

Subscriptions may renew automatically depending on the selected billing cycle.

5. Payments and Merchant of Record

Payments for Witzo subscriptions are processed by Paddle, which acts as the Merchant of Record.

This means:

• Paddle processes payments and invoices
• Paddle manages tax collection where applicable
• Paddle processes refund requests
• Your bank or card statement may show charges from Paddle rather than Witzo.

By purchasing a subscription, you agree to Paddle's consumer terms: https://www.paddle.com/legal/invoiced-consumer-terms

6. Refunds

Witzo offers a 30-day money-back guarantee for purchases made through Paddle.

If you are not satisfied with the service, you may request a refund within 30 days of the original purchase date.

Refunds are processed in accordance with Paddle's refund procedures and will be issued to the original payment method used during checkout.

Refund requests can be submitted through Paddle support or through the Witzo support channels.

7. Cancellation

You may cancel your subscription at any time to prevent future billing.

Cancellation stops future charges but does not affect the current billing period.

Your subscription will remain active until the end of the current billing cycle.

8. User Content

When using the platform, you may provide content including:

• Website pages
• Documents
• Text data
• Chat conversations

You retain ownership of your content.

By using Witzo, you grant Webomindapps permission to process and analyze this content for the purpose of providing the service.

You are responsible for ensuring that you have the rights to upload and use the content provided.

9. AI Generated Responses

Witzo uses artificial intelligence to generate responses during conversations.

AI-generated responses are based on the content available in your training sources and may not always be accurate or complete.

You are responsible for reviewing and verifying AI-generated responses before relying on them for business or operational decisions.

10. Intellectual Property

All intellectual property rights related to the Witzo platform, including software, design, branding, and technology, are owned by Webomindapps Private Limited.

Users are granted a limited, non-exclusive license to use the platform according to these Terms.

You may not:

• Copy or reproduce the platform
• Reverse engineer the software
• Create derivative works without permission

11. Service Availability

We aim to provide reliable service but do not guarantee uninterrupted or error-free operation.

Service interruptions may occur due to:

• Maintenance
• Infrastructure issues
• Third-party service disruptions
• Technical failures

We are not liable for temporary downtime or loss of access.

12. Limitation of Liability

To the maximum extent permitted by law, Webomindapps Private Limited will not be liable for any indirect, incidental, or consequential damages resulting from the use of the Witzo platform.

This includes loss of profits, business interruption, or loss of data.

Your use of the service is at your own risk.

13. Third-Party Services

Witzo may rely on third-party services for certain functionality, including:

• Payment processing (Paddle)
• Cloud hosting infrastructure
• AI model providers

These services operate under their own terms and privacy policies.

14. Termination

We may suspend or terminate your access to the service if:

• You violate these Terms
• Fraudulent or abusive activity is detected
• The platform is misused

Termination may result in loss of access to the platform and related data.

15. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on this page with the revised date. Continued use of the service after updates are published constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the jurisdiction in which Webomindapps Private Limited operates.

17. Contact Information

If you have questions regarding these Terms and Conditions, you may contact:

Webomindapps Private Limited

Operator of the Witzo AI Platform

Support contact details are available on the Witzo website.