Privacy Policy

1. Information We Collect

We may collect different types of information depending on how you interact with the platform.

Account Information

When you create an account, we may collect:

• Name
• Email address
• Company name (if provided)
• Login authentication information

Billing Information

Payments for Witzo subscriptions are processed by Paddle, which acts as the Merchant of Record.

When you purchase a subscription:

• Payment information is collected and processed by Paddle.
• Witzo does not store full credit card details.
• Your bank statement may show the transaction as Paddle.

Usage Data

When you use the Witzo platform, we may collect:

• Chat interactions and conversations
• AI queries and generated responses
• Usage metrics and analytics
• Feature interaction data

This information helps operate the platform and monitor service performance.

Training Data

Witzo processes the content you provide to train your AI agent, including:

• Website pages submitted through URL scraping
• Uploaded documents such as PDF, DOC, DOCX, CSV, XLS, XLSX, and TXT
• Knowledge sources used for AI responses

Technical Data

We may automatically collect certain technical information such as:

• IP address
• Browser type
• Device information
• Operating system
• Access time and activity logs

2. How We Use Information

We use the information collected to:

• Provide and operate the Witzo platform
• Train and generate AI responses based on your data
• Manage user accounts and subscriptions
• Process payments through Paddle
• Monitor platform usage and limits
• Improve service performance and reliability
• Provide customer support
• Detect and prevent security threats or misuse

3. AI Processing of Data

Witzo uses artificial intelligence systems to generate responses during conversations.

To generate responses, portions of your data or conversation content may be processed by third-party AI infrastructure providers.

AI-generated responses are based on the content available in your Data Sources and may not always be accurate or complete.

Users are responsible for reviewing and validating AI-generated information before relying on it.

4. Data Storage

Witzo stores certain information necessary for platform operation, including:

• Knowledge sources used for training
• Chat conversations
• Usage analytics
• Lead information captured through the chatbot

Data storage infrastructure may include cloud databases and hosting services. The specific storage location depends on the infrastructure used for deployment.

5. Data Sharing

Witzo does not sell personal data.

However, information may be shared with trusted third-party providers that support the operation of the platform, such as:

• Paddle - payment processing and billing
• Cloud infrastructure providers - hosting and storage
• AI model providers - response generation
• Analytics providers - system monitoring and usage analytics

These providers process data only as necessary to operate the service.

6. Cookies and Tracking Technologies

Witzo may use cookies or similar technologies to:

• Maintain login sessions
• Analyze platform usage
• Improve performance and reliability

Users can control cookies through their browser settings.

7. Data Retention

We retain information for as long as necessary to provide the service and meet operational or legal requirements.

This may include:

• Account information
• Knowledge sources
• Chat conversations
• Lead records
• Usage analytics

Users may delete certain data through the dashboard or by contacting support.

8. Data Security

Witzo implements security measures designed to protect data, including:

• HTTPS encrypted connections
• Security headers
• Access control mechanisms
• Input validation and request verification

While we take reasonable steps to protect data, no system can guarantee complete security.

9. Your Data Rights

Depending on your location, you may have rights regarding your personal data, including the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Request restriction of data processing

Requests may be submitted through our support channels.

10. Third-Party Websites

The Witzo platform or website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Children's Privacy

Witzo services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, it will be removed.

12. International Data Processing

Witzo may process and store data in different countries depending on the infrastructure used to operate the platform. By using the service, you consent to the transfer and processing of information across jurisdictions where necessary to provide the service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with the revised date. Continued use of the service after updates are published constitutes acceptance of the revised policy.

14. Contact Information

If you have questions about this Privacy Policy or how your information is handled, you may contact:

Webomindapps Private Limited

Operator of the Witzo AI Platform

Support contact details are available on the Witzo website.