Refund Policy

Last Updated: March 2026

At Witzo, we aim to keep things simple and transparent when it comes to payments and refunds.

All payments on our platform are securely processed by Paddle, our trusted payment partner and Merchant of Record. This means that when you make a purchase, Paddle manages the transaction, billing, and any refund requests.

Refunds

If you are a consumer, you may be eligible to request a refund within 14 days of your purchase or subscriptionrenewal, in line with applicable consumer protection laws.

All refund requests are handled directly by Paddle. They review each request in accordance with their Buyer Terms and determine the outcome, including eligibility and timelines.

Witzo does not process or make decisions regarding refunds.

How to Request a Refund

To request a refund or get help with a payment, please contact Paddle directly:

Visit: https://paddle.net
Use the support link provided in your purchase confirmation email

Paddle’s support team will review your request and process any eligible refund.

Need Help?

If you have any questions about your purchase or need assistance, you can always reach out to the Witzo support team at info@witzo.ai or visit our Contact Us page.

We’re happy to help guide you and point you in the right direction. However, please note that all refund requests and payment-related decisions are handled directly by Paddle.

Subscriptions

You’re in full control of your subscription:

You can cancel your subscription at any time
Cancellation will stop future billing
You’ll continue to have access until the end of your current billing period

Any refund requests related to subscriptions are handled by Paddle as per their terms.

Processing Time

If a refund is approved, it will be issued to your original payment method. The time it takes to reflect in your account may vary depending on your payment provider.

A Quick Note

Since Paddle manages all transactions on our behalf, we rely on their policies and processes to ensure refunds are handled fairly and securely for all customers.