Refund Policy

Last Updated: August 2026

At Witzo, we aim to keep things simple and transparent when it comes to payments and refunds. How your refund request is handled depends on how you subscribed to Witzo.

1. Direct Subscriptions (witzo.ai / app.witzo.ai)

Payments made directly through the Witzo website or app are securely processed by Dodo Payments, our trusted payment partner and Merchant of Record. This means that when you make a purchase through this channel, Dodo Payments manages the transaction, billing, and any refund requests.

If you are a consumer, you may be eligible to request a refund within14 days of your purchase or subscription renewal, in line with applicable consumer protection laws.

All refund requests for direct subscriptions are handled directly by Dodo Payments. They review each request in accordance with their Buyer Terms and determine the outcome, including eligibility and timelines. Witzo does not process or make decisions regarding these refunds.

How to request a refund for a direct subscription:

Contact Dodo Payments support directly, using the link provided in your purchase confirmation email
Reference:https://dodopayments.com/legal/buyer-terms
Or reach out to info@witzo.ai and we will help direct your request

2. Shopify App Subscriptions

If you installed Witzo through the Shopify App Store, your subscription is billed and processed by Shopify as part of your regular Shopify account charges. Shopify — not Dodo Payments or Witzo — is the merchant you are billed by for this channel.

Refund requests for Shopify-billed charges are handled according to Shopify's own billing and refund policies, not the 14-day window described above.

How to request a refund for a Shopify app subscription:

Contact Shopify Support directly through your Shopify admin
Or reach out to info@witzo.ai and we will help direct your request to the right place

Witzo does not process or control refunds for charges billed through Shopify.

3. Chargebacks

If you believe a charge is incorrect, please contact us or the relevant payment processor (Dodo Payments or Shopify) before raising a dispute or chargeback with your bank or card issuer. Unresolved billing questions are usually faster to fix directly with us or the processor than through a chargeback.

4. Subscriptions and Cancellation

You're in full control of your subscription:

You can cancel your subscription at any time
Cancellation will stop future billing
You'll continue to have access until the end of your current billing period

Refund requests related to subscriptions are handled by Dodo Payments (direct subscriptions) or Shopify (Shopify app subscriptions) as described above.

5. Processing Time

If a refund is approved, it will be issued to your original payment method. The time it takes to reflect in your account may vary depending on your payment provider (Dodo Payments or Shopify) and your bank or card issuer.

6. Need Help?

If you have any questions about your purchase or need assistance figuring out which channel processed your payment, reach out to the Witzo support team at info@witzo.ai or visit our Contact Us page. We're happy to help point you in the right direction — but final refund decisions for each channel are made by Dodo Payments or Shopify, respectively.