Get your AI support system live for free. Start Exploring
Get your AI support system live for free. Start Exploring
Stop making customers wait in an email or ticket queue. Train an AI customer support agent on your help content, embed it with a single script tag, and answer common questions as they are asked.
An AI customer support agent is a chat agent that answers customer questions automatically, using your own help articles, policies, and documents. Instead of a ticket sitting in a queue, the customer gets an answer right away. With Witzo, you train the agent on your content, and it handles routine questions while passing more complex cases to your team, with the full conversation attached.
Email and tickets pile up, and customers wait hours for answers they could get in seconds. An instant first response changes the whole experience.
A large share of tickets are variations of a handful of questions. Answering them by hand, over and over, burns your team's time.
Questions arrive nights and weekends. A trained agent keeps answering when your team is offline, then logs everything for the morning.
Add your website URLs and upload your help docs, policies, and FAQs. Witzo accepts PDF, DOC, DOCX, CSV, XLS, XLSX, and TXT, all managed in Data Sources.
The agent replies from what you wrote, so customers get accurate, on-brand answers instead of generic guesses.
Every chat is saved under Conversations, so you can review how questions were handled and where answers fell short. See conversations.
Visitors rate chats through Feedback, giving you a direct signal on which answers helped. See feedback.
When a support chat turns into a sales question, the agent can collect details and save them under Leads. Plan Restriction: Fallback Lead Form; check the pricing page for your plan.
Match the widget to your brand in Widget Customization, then embed it with a single script tag and your Widget key.
A live chat tool still needs a person typing on the other end, so it carries the same limits as your team: working hours, queue length, and one conversation at a time per agent. An AI customer support agent answers on its own, around the clock, and handles many chats at once.
The honest framing: it's not a replacement for your people. The agent takes the routine, repeated questions, and your team handles the cases that need judgment. Live chat and an AI agent work together. See how it compares with a traditional setup in vs help desk.
Customers get an answer the moment they ask, instead of waiting in a queue.
Routine questions get handled automatically, so your team focuses on the harder cases.
Conversations and Feedback show you what customers actually struggle with, so you can fix the docs behind the questions.
The agent reads your help articles and uploaded files, then answers from them.
Read past chats under Conversations to spot repeat issues and weak answers.
Chat ratings show which responses land and which need rewriting.
When a chat needs a person, you still have the full conversation, so your team picks up without making the customer repeat themselves.
Keep a conversation moving with a follow-up email. Plan Restriction: Auto Follow-up Email, check the pricing page for your plan.
CRM integrations (HubSpot, Zoho, Salesforce, SAP ERP) and White-Label are available. Plan Restriction: Available on Enterprise.
Add your website URLs and upload your help docs and policies in Data Sources. The better your sources, the better the answers. Learn more about customer support automation.
Set the colors, wording, and placement in Widget Customization so it matches your support experience.
Paste one script tag with your Widget key into your site and the agent goes live. No backend changes.
Watch Conversations and Feedback, then update your sources to close gaps and improve answers.
Handle a growing volume of routine questions without hiring ahead of demand.
Point customers to the right answer in long documentation, fast, instead of opening a ticket.
Keep answering when nobody's at the desk, with everything logged for follow-up.
Fewer repeat tickets, a record of every chat, and feedback that shows where to improve.
Less time on the same questions, and full context when a chat is handed over.
An instant answer instead of a wait, at any hour.
Witzo has Free, Basic, Standard, and Enterprise plans. Start at no cost and move up as your volume grows. Paid plans begin at $30/month, annual billing saves 20%, and Enterprise is custom. See the full breakdown on the pricing page.
Sign up and add your website URL.
Upload your help content, then style the widget.
Embed the script tag and start answering customers instantly.
Witzo gives you tools to manage support chats and customer data, but real privacy compliance also depends on your own legal, operational, and business processes beyond any single piece of software. Treat the agent as one part of how you handle customer data, not the whole answer.
The agent's answers depend on what you train it on, so keep your help content current. No tool can promise a specific deflection rate or guarantee resolution times, search rankings, or AI citations. Results depend on your content quality, your volume, and how you handle escalations.
