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Picture-in-Picture (PiP) Mode

Picture-in-Picture (PiP) mode keeps your AI assistant accessible while visitors continue browsing your website. The widget transitions into a compact floating window so conversations can continue without interrupting the user's workflow.

Overview​

Picture-in-Picture mode provides a lightweight floating chat experience that remains accessible while users navigate through your website.

Picture-in-Picture mode preview

How to Enable PiP​

  1. Open Dashboard > Widget Customization.
  2. Locate the Picture-in-Picture setting in the widget behavior controls.
  3. Turn PiP on for the widget.
  4. Save the widget configuration.
  5. Test the widget on a staging page before publishing to production.

How It Works​

When Picture-in-Picture mode is enabled:

  • the chat appears in a compact floating window
  • users can continue browsing without losing the conversation
  • the widget remains accessible while minimizing screen usage
  • the experience is optimized for supported browser and device combinations
Picture-in-Picture floating widget example

Browser Behavior​

Picture-in-Picture functionality depends on browser support.

  • Supported browsers provide a floating chat experience.
  • Unsupported browsers continue using the standard embedded widget.
  • No additional configuration is required.

If PiP is not supported, the widget continues using the standard embedded experience.

Closing the PiP Window​

Once a visitor closes the chat widget or the PiP window:

  • the widget does not automatically reopen
  • reopening requires a direct user action, such as clicking or tapping the chat button
Why?

This behavior respects user intent, prevents intrusive experiences, and follows browser security expectations.