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Picture-in-Picture (PiP) Mode

Picture-in-Picture (PiP) mode keeps your AI assistant accessible while visitors continue browsing your website. The widget automatically transitions into a compact floating window, allowing conversations to continue without interrupting the user's workflow.

Overview​

Picture-in-Picture mode provides a lightweight floating chat experience that remains accessible while users navigate through your website. This improves usability by keeping the conversation available without occupying significant screen space.

Picture-in-Picture mode preview

How It Works​

When Picture-in-Picture mode is enabled:

  • The chat appears in a compact floating window.
  • Users can continue browsing without losing the conversation.
  • The widget remains accessible while minimizing screen usage.
  • The experience is optimized for both desktop and supported mobile browsers.

Closing the PiP Window​

Once a visitor closes the chat widget or the Picture-in-Picture window:

  • The widget will not automatically reopen.
  • Reopening the widget requires a direct user action, such as clicking or tapping the chat button.
Why?

This behavior respects user intent, prevents intrusive experiences, and follows modern browser security requirements.

Most Picture-in-Picture APIs require a direct user interaction before they can be activated.

Browser Behavior​

Picture-in-Picture functionality depends on browser support.

  • Supported browsers provide a floating chat experience.
  • Unsupported browsers continue using the standard embedded widget.
  • No additional configuration is required.