Human Handoff Support
Human handoff allows users to connect with a real support team when they need direct assistance beyond what the AI can provide.
Seamless AI-to-Human Transition
The chat widget supports a seamless handoff option. When a user requests help from a real person, the conversation can be transitioned from the AI assistant to a human agent. Your support team can then manage and respond to these handoff requests directly from the dashboard.
Managing Handoff Requests
This behavior ensures that complex queries or sensitive issues are handled by a real person while providing a smooth transition for the end user.
User
Can request to chat to a human directly within the chat widget interface.
Support Team
Can view, manage, and respond to handoff requests from the dashboard.