Human Handoff Support
Human handoff allows users to connect with a real support team when they need direct assistance beyond what the AI can provide.
Overview
The chat widget now supports a seamless handoff option. When a user requests help from a real person, the conversation can be transitioned from the AI assistant to a human agent. Your support team can then manage and respond to these handoff requests directly from the dashboard.
Managing Handoff Requests
| Role | Action |
|---|---|
| User | Can request to speak to a human directly within the chat widget interface. |
| Support Team | Can view, manage, and respond to handoff requests from the dashboard. |
This behavior ensures that complex queries or sensitive issues are handled by a real person while providing a smooth transition for the end user.