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Retraining and Updating Knowledge

Retrain your Data Sources to ensure the AI answers reflect current website content, removed pages, and updated documents.

Why retraining matters​

Witzo relies on indexed content. If your website or documents change, retraining makes sure the agent uses the latest information instead of stale data.

When to retrain​

  • Website content changes
  • Pages are removed from your source
  • Documents are updated or replaced
  • Pricing, policies, or product details change

Outdated content results in outdated answers.

Retrain options​

Full re-train - Reprocess the entire source. Use this after major content updates.

Re-training workflow​

  1. Open Dashboard → Data Sources
  2. Select the website or source you updated
  3. Click on Re-train
  4. Wait for the process to complete

Retraining refreshes the indexed knowledge base.

Manual re-scrape​

Use manual re-scrape when you need the latest website content immediately.

  1. Go to Dashboard → Data Sources
  2. Select your website source
  3. Click Re-Scrape Now

Manual re-scrape detects modified pages and newly added content before retraining.

Auto re-scrape intervals​

Choose an interval that matches how often your website changes.

  • Every 7 days
  • Every 15 days
  • Every 30 days

Auto re-scraping helps keep your content fresh without manual effort.

Handling large updates​

For major content changes:

  • Remove outdated sources first
  • Confirm new content is live
  • Run a full retrain

This prevents duplicate or conflicting information.

Important Notes

Retraining time varies based on content size and plan limits.