Support
Submit your request through the official Witzo contact page:
What to Include
To help the team investigate faster, include:
- your workspace or company name
- the affected website or domain
- the feature or page you were using
- the exact error message or unexpected behavior
- screenshots or browser-console errors when relevant
Response Expectations
- Documentation, installation, and general product questions should receive an initial response within 1 business day
- Requests that depend on account-specific investigation or engineering review can take longer and may require follow-up details
- If your team has a separate commercial support agreement, that agreement should be treated as the primary SLA
Common Scenarios
- Installation script does not load on the live site
- Login or password reset flow is not working as expected
- Training content is incomplete or produces poor answers
- Usage or plan behavior does not match what you expected
- Integration setup needs additional guidance
Before You Contact Support
- Review the relevant setup or troubleshooting guide in this docs site
- Confirm that you are using the current widget key or account
- Reproduce the issue with the latest saved configuration when possible