Limitations
Witzo works best when the source content is current, structured, and publicly accessible to the ingestion pipeline.
Plan-Based Limits
The pricing page currently describes the following plan limits:
| Limit area | Starter | Basic | Standard | Enterprise |
|---|---|---|---|---|
| Document uploads | 4 | 10 | 50 | Unlimited |
| AI conversations | 100 / month | 1,000 / month | 5,000 / month | Custom |
| Chat history | 5 | 50 | Full | Unlimited |
| Page scrape limit | 150 pages | 300 pages | 600 pages | Unlimited |
Always confirm plan-specific entitlements in the product UI before promising a higher limit to customers.
Source Content Limits
- private or password-protected pages are not crawled by default
- poorly structured or duplicated content can reduce answer quality
- scanned PDFs without selectable text may not parse cleanly
- outdated sources must be retrained before answers reflect the new content
- page coverage is constrained by your plan's scrape limit
Operational Constraints
- response quality depends on the quality of your training content
- there is no public system status page documented today
- teams should test widget behavior after design or script changes
- legal and compliance readiness requires business process work in addition to application features
Unsupported or Risky Scenarios
Witzo is not a substitute for:
- legal review of policy or compliance language
- private knowledge sources that have not been connected correctly
- fully custom business logic that only exists in internal systems
- publishing roadmap features as if they are already live
Rollout Guidance
Before going live:
- confirm your content sources are complete
- test the widget on staging and production pages
- verify lead capture and handoff behavior
- retrain after major content changes