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Capabilities

Witzo combines knowledge ingestion, a website chat widget, lead capture, conversation controls, and workspace administration in one product.

Training Capabilities​

  • Add one or more website sources
  • Upload supported documents such as PDF, DOCX, CSV, XLS, XLSX, and TXT
  • Review crawled pages before or after retraining
  • Re-run retraining after content changes

Widget Capabilities​

  • Set brand color, assistant name, logo, and welcome message
  • Preview the widget before publishing
  • Control mobile visibility and positioning
  • Enable optional human handoff for live support flows
  • Use picture-in-picture mode on supported browsers

Conversation and Lead Capabilities​

  • Track what counts as a conversation
  • Monitor monthly usage and reset timing
  • Handle limit-reached states without losing historic data
  • Capture leads from chat and fallback forms on supported plans
  • Send a single automatic follow-up email when enabled

Integration and Workspace Capabilities​

  • Configure CRM onboarding for qualifying workspaces
  • Support multi-member workspace administration
  • Control access by role so only the right teammates can change settings

Use the individual feature pages as the source of truth for plan restrictions and workflow details.