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Managing Usage Efficiently

You can reduce unnecessary conversations and extend your monthly limit through better setup and monitoring.

Reducing Unnecessary Conversations​

  • Improve your Data Sources quality.
  • Well-structured website pages reduce repeated clarification questions.
  • Clear navigation and structured FAQ sections reduce back-and-forth exchanges.
  • Avoid duplicate content uploads. Redundant content can cause repetitive responses that increase message volume.

Improving FAQ Clarity​

  • Add structured FAQ pages to your website before scraping.
  • Clear headings improve answer precision.
  • When answers are accurate in the first reply, visitors ask fewer follow-up questions.
  • This reduces conversation usage.

Go to Dashboard → Analytics

Review:

  • Usage trends
  • Peak activity periods
  • Remaining conversations

If usage spikes unexpectedly:

  • Check traffic sources
  • Verify domain allowlist
  • Confirm no misuse or bot traffic

Tracking trends helps you predict when an upgrade may be necessary.

Important Notes
  • Conversation limit applies per account, not per visitor.
  • Higher plans include larger limits and additional capabilities such as fallback lead form and auto follow-up email.
  • Plan Restriction: Auto follow-up email available on Basic, Standard and Enterprise only.