Managing Usage Efficiently
You can reduce unnecessary conversations and extend your monthly limit through better setup and monitoring.
Reducing Unnecessary Conversations
- Improve your Data Sources quality.
- Well-structured website pages reduce repeated clarification questions.
- Clear navigation and structured FAQ sections reduce back-and-forth exchanges.
- Avoid duplicate content uploads. Redundant content can cause repetitive responses that increase message volume.
Improving FAQ Clarity
- Add structured FAQ pages to your website before scraping.
- Clear headings improve answer precision.
- When answers are accurate in the first reply, visitors ask fewer follow-up questions.
- This reduces conversation usage.
Monitoring Usage Trends
Go to Dashboard > Analytics.
Review:
- usage trends
- peak activity periods
- remaining conversations
If usage spikes unexpectedly:
- check traffic sources
- verify the domain allowlist
- confirm there is no misuse or bot traffic
Tracking trends helps you predict when an upgrade may be necessary.
Important Notes
- Conversation limit applies per account, not per visitor.
- Higher plans include larger limits and additional capabilities such as fallback lead form and auto follow-up email.
- Auto follow-up email is available on Basic, Standard, and Enterprise.