Subscription Management and Cancellation
Manage your subscription status and understand what happens when you cancel your Witzo plan.
Overview
Your subscription determines your active plan, feature access, and usage limits.
Plan Status
Your account can have one of these statuses:
Current status
- Active
- Past due
- Cancelled
Review your billing status in the dashboard billing section to confirm your current plan state.
What Your Plan Controls
- Page limits
- Document limits
- Lead storage
- Feature access
Cancellation Behavior
To cancel your subscription:
- Go to Dashboard → Billing.
- Select Cancel Subscription.
- Confirm cancellation.
After cancellation:
- Your plan remains active until the end of the current billing cycle.
- After the cycle ends, your account reverts to the Free plan limits.
Data Impact After Cancellation
When your plan reverts to Free:
Pages
- Only the first 15 pages remain within Free limits.
- Additional pages may not be accessible for retraining until you upgrade.
Documents
- Only 4 documents remain within Free limits.
- Extra documents are not processed further unless you upgrade again.
Leads
- Existing leads remain visible.
- New leads beyond the Free limit are not stored.
Conversations
- Conversation limits adjust to the Free monthly allowance.
- No automatic deletion occurs during downgrade.
Your historical data remains in the system unless manually deleted.
Important Notes
- Refund logic is not defined in the current billing implementation.
- Deleting your account requires a dedicated account deletion wonprkflow.
- GDPR compliance requires operational and legal processes beyond system behavior.